# VA1032 — Client Relations One semester course for Animal Grooming, Veterinary Assistant, Veterinary Technician, and Veterinary Technology programs. Covers customer service, telephone skills, welcoming skills, confrontation and conflict resolution, grief cycle support, and client communication using oral and written skills. Includes a self-directed online grammar component. | | | |---|---| | Code | VA1032 | --- Source: [https://www.northerncollege.ca/course/va1032-client-relations/](https://www.northerncollege.ca/course/va1032-client-relations/)