HUMAN RESOURCE SERVICES POLICY AND PROCEDURE
Northern College is committed to sustaining a positive work environment in which employees and students work constructively together. The Conflict Resolution Policy and Process has been established as a foundation for ensuring that the work and learning environment remains positive. For the purpose
| Type | |
| Size | 112 KB |
Referenced from: Policies & Procedures
Document text
HUMAN RESOURCE SERVICES POLICY AND PROCEDURE
CONFLICT RESOLUTION POLICY AND PROCEDURE
BACKGROUND
Northern College is committed to sustaining a positive work environment in which employees and students work constructively together. The Conflict Resolution Policy and Process has been established as a foundation for ensuring that the work and learning environment remains positive. For the purpose of this Policy educational conflict does not refer to matters covered by the Academic Appeals Policy (A-5).
POLICY
Northern College will foster a climate in which all individuals are treated with respect and dignity and mechanisms are in place to help individuals resolve conflict. The Conflict Resolution Policy is intended to provide the opportunity to resolve conflict and complaints quickly, fairly and without reprisal, and to help improve communication and understanding between employees, between employees and their manager, and between students and employees.
PROCEDURE
Employees or students who are experiencing an educational or work related conflict or have a complaint are encouraged to resolve it through discussions with the other person where possible.
Employees or students may seek assistance or be accompanied by another person during the process. Students are often assisted by a Student Advisor. Employees are often assisted by a Union Representative.
Penalty or retaliation against an employee or student who initiates conflict resolution or makes a complaint, or participates in a conflict resolution investigation will not be tolerated and will be subject to disciplinary action.
A complaint in which a complainant makes allegations knowing them to be false or submits a complaint for a purely malicious or vindictive purpose will not be tolerated and could be subject to discipline.
This Policy provides employees and students with an opportunity to resolve conflict and/or complaints. Employees and students are encouraged to follow the policy and procedures. Nothing in the Policy is intended to prevent a complainant from using an Human Resource Services
| ISSUE DATE | SUPERSEDES | MANDATORY REVISION DATE | REFERENCE | SECTION | PAGE OF | PAGE OF | |
Source: https://www.northerncollege.ca/uploads/2025/07/HR_Conflict-Resolution-Policy.pdf