A. PROCEDURES

Informal Discussion between Complainant and Respondent:


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Informal Discussion between Complainant and Respondent:

The College recommends that, initially, and provided the Complainant is comfortable doing so, the Complainant approach the Respondent on an informal basis to identify the conduct of concern and explain to the Respondent that it is unwelcome.
The Complainant and the Respondent may discuss the Complainant’s concern(s) as well as possible ways of addressing it. They may consult with a Student Advisor for direction and support.

Two different options for a mediated resolution exist. Either the Complainant or Respondent may choose to follow one or both of these options.

Either the Complainant or the Respondent may make a request for an internal party be engaged to act as a mediator. This person would be at arm’s length from the situation or complaint so as to allow for neutrality.

a. The internal party will be identified by the Executive Director, Student Services, Institutional Research & Registrar the Senior Vice President, Academic or designate. Ideally, the internal party will be from a different department or area of the College. This person should have knowledge of and/or experience with dispute resolution processes.
b. The internal party will meet with the Complainant and the Respondent to gather information and mediate, with a view to helping the parties come to a resolution. All discussions throughout mediation are privileged and confidential, including if a formal complaint is subsequently pursued.
c. The Executive Director, Student Services, Institutional Research & Registrar Senior Vice President, Academic or designate may determine mediation is not appropriate in the circumstances and may proceed to the formal complaint resolution process.

Either the Complainant or the Respondent may make a request for an external party be engaged to act as a mediator.

a. The external party will be identified by the Executive Director, Student Services, Institutional Research & Registrar the Senior Vice President, Academic or designate.
b. The external party will meet with the Complainant and the Respondent to