# Insurance Orientation Northern College studyinsured™ Medical care and cast for a broken leg $7,000-$8,000 | | | |---|---| | Type | PDF | | Size | 4381 KB | [Open original PDF →](https://www.northerncollege.ca/uploads/2025/07/StudyInsured-Orientation-Package.pdf) Referenced from: [International Student Health Benefits](/pages/international/health-benefits/) ## Document text ## Insurance Orientation Northern College studyinsured™ Health Insurance Basics ## The actual cost of medical care in Canada Medical care and cast for a broken leg $7,000-$8,000 Seeing the doctor for the flu $100-$150 Ambulance to the hospital $250-$850 Your StudyInsured health insurance protects you from having to pay expensive medical bills while you're in Canada eca lo studyinsured™ ## What do I need to do to access my StudyInsured health insurance? - Northern College has already enrolled you! No action required! - You will receive your insurance confirmation to your email in October - If you have not received your insurance confirmation email by October, contact the Northern College team studyinsured™ EXPLORE CANADA PLAN Emergency Assistance ## Confirmation package (via email) studyinsured" studyinsured studyinsured™ .. . . ## Your StudyInsured insurance wallet card ed ™M EFFECTIVE DATE: 2024-09-01 "Valid photo ID mu - Carry this with you at all times! From Canada & USA: - Consider keeping copies in many places - You will be asked for your policy number when seeking care - Note your expiry dates dents! Coverage is only available to current students! EXPIRY DATE 2024-10-31 ## Plan basics Covers UNEXPECTED illnesses or injuries Can be used worldwide except for your home country - Is supported 24/7 by a multilingual Assistance Team ## Your StudyInsured health insurance covers: Medical care at hospitals, clinics, and online Emergency dental care Paramedical services Psychiatric, psychological care Emergency Prescription drugs Emergency transportation and Repatriation ## Your StudyInsured health insurance does NOT cover: - Unstable pre-existing conditions - Ongoing care for chronic conditions - Routine prescription medications - Elective tests or third-party requests Support & Services studyinsured™ i+J ## Assistance available 24/7 - Available 24/7 in multiple languages - Answers your questions about coverage, guidance with the Canadian health care system, help with locating medical providers, assistance with claim submissions, etc. 1.866.883.9787 ## GETTING CARE BEFORE YOU RECEIVE YOUR WALLET CARD studyinsured™ ## assistance studyinsured™ 1. Call StudyInsured Assistance to open your case 2. Keep copies of all documents, especially any invoices and payment receipts 3. When you receive your wallet card, call StudyInsured Assistance and provide your updated information 4. Submit your claim online 1.866.883.9787 studyinsured™ ## Your student insurance website Are you a student? Register now and access your Student Portal! Click here - Download policy wordings, claim forms, and summary of benefits (in multiple languages) Plan Details Your Insurance Documents Policy Wording d Summary of Benefits d - Access the member portal to submit claims Choose your language View - Simple guides and other resources - Link to buy insurance for family, friends, super visas, etc. www.studyinsured.com/northerncollege ## GETTING CARE AFTER YOU RECEIVE YOUR WALLET CARD studyinsured™ ## Your student insurance website NEED TO SEE A DOCTOR? CLICK HERE Home Explore Canada Plan studyinsured™ ed™ ## Student insurance website: Seeing a doctor online See a doctor online for: Urinary Tract Infection Upset Stomach Sinus Infection Rash/Hives/ Allergies Cold/Flu ## Video chat with a doctor on your phone, tablet or computer for these issues and more. Fast - Easy - No travel or waiting rooms - Prescriptions available Sign Up / Login Learn More www.studyinsured.com/northerncollege Cough/Sore Throat Earache - Click Sign Up/Login to register - See a doctor online for minor illnesses - Secure video connection - Prescriptions available - Cost-free for StudyInsured students studyinsured™ ## Student insurance website: Doctor/clinic search tool ! 1. Call the provider to check if you need an appointment and/or confirmation of coverage. 3. Bring confirmation of coverage, photo ID, and your insurance wallet card to your appointment. www.studyinsured.com/northerncollege 2. To get confirmation of coverage,call Studyinsured Assistance. 1. Enter your policy number 2. Click Search 3. View listings on the map 4. Listings with Direct Pay: Yes are locations where you do not need to pay out of your own pocket ## IMPORTANT NOTE! StudyInsured Assistance must be notified of serious illness or injury ASAP to a max of 48 hours! If not, eligible benefits may only be paid at 80%. 1.866.883.9787 ## Submitting a claim: required information 1. Policy Number 2. Email address 3. Phone number 4. Date(s) of Service 5. Reason for medical appointment - If an injury, how and where did it happen? 6. Recommended course of treatment 7. Invoices, payment receipts, referrals, prescription receipts 8. Method of payment - Electronic transfer → need bank info - Cheque → need postal address - Wire transfer → need bank info Questions? Call 1.866.883.9787 for guidance! studyinsured™ 'ed™ Pc ## Step 1 - Register for the member portal Are you a student? Register now and access your Student Portal! Click here Products - Submit a Claim tudy Home plore Canada Plan 1. Visit www.studyinsured.com/northerncollege 2. Click on the banner 3. Click REGISTER and complete form Email address student@gmail.com Password Resister for your student. count today! REGISTER > To complete registration you will need your: SIGN IN > 2. Your Last Name - Your StudyInsured Policy Number Forpot ema? - Your Last Name - Your Date of Birth Questions? Call 1.866.883.9787 for guidance! Resources - uidance! Contact - studyinsured™ study FR Home Submit a Claim Claims My Contact My Plan - Policy Forms & Key Contact G Sign ## Step 2 -Submit your claim online Welcome to the homepage of your dedicated Studylnsured™ Student Portal! ## After registering… Claims History View your processed claims. 1. Log into the student portal 2. Click Get Started in the block that says Submit a claim 3. Complete the required information Questions? Call 1.866.883.9787 for guidance! insured" S studyinsured™ study FR Home Submit a Claim Claims My Contact My Plan - Policy Forms & Key Contact Sign ## Step 3 -Check the status of your claim at any time. Ready to make a claim? Upload your claim information here. Claims that you have previously View your processed claims. submitted are viewable here. 1. Log into the student portal 2. Click VIEW CLAIMS STATUS in the block that says Claims Status 3. View the Explanation of Benefits and follow the necessary instructions Questions? Call 1.866.883.9787 for guidance! insured" ## Making a claim: Submitting your claim ## STUDENT INSURANCE WEBSITE Submit your completed claim and attach your supporting documents www.studyinsured.com/northerncollege ## EMAIL Put the details of your claim in the body of the email and attach all supporting documents studentclaims@studyinsured.com studyinsured™ Northern COLLEGE studyinsured™ ## Family Enrolment Website Home Explore Canada Plan Plan Details Your Insurance Documents Policy Wording + Products - ## Eligibility: - Parent, Spouse, Dependent Summary of Benefits d Claim Form J Summary of Benefits Choose your language View - <65 years of age - Living at the same address as the student - The application coverage period is within the Northen College student's start and end dates www.studyinsured.com/northerncollegefamily Submit a Claim Resources - Contact - Student Portal English | Français studyinsured™ studyinsured TM ## Family Enrolment Website Step 2 Step 3 ## To apply you will need: APPLICANT INFORMATION - Northern College student's StudyInsured policy number - Applicant's personal information (ex: full name, birthdate, address in Canada, email) - Credit Card NOTE: You will not be able to apply for family coverage until you receive your confirmation email with your policy number www.studyinsured.com/northerncollegefamily ed ™ Step 1 Get Quote First Name Last Name Date of Birth Email Name of School ## What is mental health? Includes our emotions, feelings of connection to others, our thoughts and feelings, and being able to manage life's highs and lows. - Exists in EVERYONE - Another marker for determining overall health - Can affect how we engage with the world and other people in it ## Positive Mental Health ## When you experience positive mental health, you… - Enjoy relationships with others - Realize your full potential - Cope with the stresses of life - Work productively - Make meaningful contributions to their communities - Have better physical health and personal habits ## Signs of Poor Mental Health - Eating or sleeping too much or too little - Pulling away from people and usual activities - Having low or no energy - Feeling numb or like nothing matters - Having unexplained aches and pains - Feeling helpless or hopeless - Smoking, drinking, or using drugs more than usual - Feeling unusually confused, forgetful, on edge, angry, upset, worried, etc. - Yelling or fighting with family and friends - Experiencing severe mood swings that cause problems in relationships - Having persistent thoughts and memories you can't get out of your head - Hearing voices or believing things that are not true - Thinking of harming yourself or others - Inability to perform daily tasks like completing school assignments or getting to class on time - What else? ## Poor Mental Health is Common 1 5 people experience depression or anxiety . By age 40, about 50% of the population will have or have had a mental illness. From addiction to dementia to schizophrenia, almost 1 billion people worldwide suffer from a mental health disorder. ## WHAT IS THE STAY HEALTHY AT SCHOOL PROGRAM? ## CONFIDENTIAL, VOLUNTARY, AND ACCESSIBLE Consists of psychological counselling and academic life services - 24/7 via phone, instant message, or video call - Cost-free for all students enrolled with the program - Offers support to address issues, personal or school-related, that may interfere with enjoyment of life studyinsured™ ## SHAS Pillar #1: Confidentiality - Records are completely confidential - No one outside SHAS knows a member used the program - No identifying phone messages without the member's permission - Counselling records owned by the service provider, not your school - Counsellors bound by professional code of ethics studyinsured™ ## SHAS Pillar #2: Voluntary Participation - SHAS is voluntary -no one can force a student to seek counselling - Only individuals who seek counselling may call SHAS and make appointments - SHAS will not accept third party appointments studyinsured™ ## SHAS Pillar #3: Accessibility - Multilingual, 24/7 clinical intake environment - 85% of calls answered within 30 seconds by Master's level clinician - In-App calling and texting - Urgent requests: Immediate support at time of call by clinician - Non-urgent/routine requests: In-person referral within 1 business day, and appointment within 2 business days studyinsured™ ## Counsellor Qualifications and Service Model - Minimum master's degree in social work, psychology and related counselling fields - Minimum 5 years of post-graduate experience - Good standing with relevant professional regulatory body - Solution-focused counselling approach studyinsured™ ## Counselling Model and Modality - Number of sessions determined by counsellor assessment, based on nature and severity of issue (avg. 3-4 sessions per case) - Early community referral for longterm/specialized issues with interim support during waiting period - Choice of counselling, as per individual - request: Phone | Instant Message | Email exchange | Video Chat ## ACADEMIC LIFE SERVICES studyinsured™ ## Legal Consultation - Referral and research to local resources Examples include: - ■ Landlord and tenant disputes - ■ Immigration - ■ Impaired driving - ■ Criminal charges studyinsured™ F ## Financial Consultation - Referral and research to local resources including on-campus financial counselling - Examples include: - ■ Budgeting - ■ Consumer protection - ■ Credit card education - ■ Home buyer education studyinsured™ ## Life Coaching Consultation - 2-3 month phone program with certified life coach qualified through the National Board for Health and Wellness Coaching (NBHWC) and the International Coaching Federation (ICF) Coaching - Overcome perceived obstacles, set concrete goals, and realize your potential ## Examples include: - ■ Unsure about life direction - ■ Improving career trajectory studyinsured™ ## Wellness Coaching - Free check-up: integration of lifestyle or one-on-one coaching via email, phone and/or video conferencing ## Examples include: - Weight management - Fitness - Stress management - Smoking cessation. ## IMPORTANT NOTES studyinsured™ ## What is available with the SHAS - Compassionate and professional understanding of a myriad of mental health issues (crisis management, anxiety, relationship stress) - Practical tools for resilience and advice for overcoming mental health setbacks - Referrals to community/online resources for long-term support studyinsured™ ## What is not available with the SHAS - Diagnosis of mental illness - Access to prescriptions/pharmacology - Ongoing care ## STAY HEALTHY AT SCHOOL PROGRAM ONLINE AND MOBILE ACCESS studyinsured™ ## 24/7 Phone ## 1.833.646.1524 - In-the-moment support - Schedule appointments - 100+ languages studyinsured™ stayhealt H UnC V Homepage Living Balancing Heaith | international ## Online NEWS FOR YOU - ca.helpwhereyouare.com Explore the impact of pets on your life and how the presence of a pet car Schedule an Appointment O Titles IM Chat Name Email Service · Schedule 9 Appointmen · Tides & Core Content © Anonymous Chat - Google Chrome 0 : rms.workplaceoptions.com/anonymouschat/D509C30F-7FB2-431F-8646-8CBD8F945634/6e614e3f-bd5a-49b6-a233-94283774cac9/00000000-0000-0000... Real Messaging Service -A A +A - Company code: SHAS CHAT WITH US studyinsured™ Step: 1/4 ## Online Your Details Hi, Please provide the details below to proceed. Personal Details First Name* Last Name* - ca.helpwhereyouare.com Hi, there Welcome to our scheduler! Through this feature you will be able to schedule an appointment with one of our specialists. Please proceed to the next steps. Cancel Proceed Select Country code, Mobile Number* Select Email* Select Next Back X Step: 2/4 Language* English - United States x Time Zone* Step: 3/4 Pick Date & Time · Available Dates till Wed Apr 03 2024 · (UTC-05:00) Eastern Time (US & Canada) - Company code: SHAS Search Adoption Anger Management Anxiety and Panic Disorders Attention Deficit Disorder (ADD/ADHD) | Burnout Child/Adolescent Concerns Back March ~ 2024 Thul 27 23 1? 19 26 Next X 10 24 31฿ 1! 18 25 Back Today: March 5 Fri Sat 8 16 X studyinsured™ 15:410 Create a better you. ## iConnectYou App: SHAS at Your Fingertips Login Login Forgot password ler Website - Comprehensive, easy to access content and features OR Don't have an account? Sign up ANDROID APP ON Google play - Information: availability of eligible SHAS services f - Tip sheets: searchable, relevant articles about today's issues - Inbox: instantly receive SHAS messages and newsletters Password Version 4.0.0 (4100) 5:18 4 Search studyinsured™ Featured Article Featured Article ## Using the App Twelve Ways to Have a Healthy Holiday Season Twelve Ways to Have a Healthy Ce Holiday Season - iConnectYou Latest Articles - Click on 'Sign Up' - Complete user details - Passcode: SHAS Families Overcoming Loneliness as an Adult Ageing Endometriosis: Diagnosis and Management Medical Care Families Call Instant Message Text Message Video Call Home = 5:18 4 Search Overcoming an Adult Ageing Endomet and Ma X Medical Ce 5:18 4 Search Hi, Steph Hillz Featured Article · =· studyinsured™ Insurance Website: studyinsured.com/northerncollege Family Insurance Website: studyinsured.com/northerncollegefamily Mental Health Support Website: ca.helpwhereyouare.com --- Source: [https://www.northerncollege.ca/uploads/2025/07/StudyInsured-Orientation-Package.pdf](https://www.northerncollege.ca/uploads/2025/07/StudyInsured-Orientation-Package.pdf)