Insurance Orientation Northern College studyinsured™

Medical care and cast for a broken leg $7,000-$8,000


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Insurance Orientation Northern College studyinsured™

Health Insurance Basics

The actual cost of medical care in Canada

Medical care and cast for a broken leg $7,000-$8,000

Seeing the doctor for the flu $100-$150

Ambulance to the hospital $250-$850

Your StudyInsured health insurance protects you from having to pay expensive medical bills while you’re in Canada eca lo studyinsured™

What do I need to do to access my StudyInsured health insurance?

Northern College has already enrolled you! No action required!
You will receive your insurance confirmation to your email in October
If you have not received your insurance confirmation email by October, contact the Northern College team

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EXPLORE CANADA PLAN

Emergency Assistance

Confirmation package (via email)

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…

Your StudyInsured insurance wallet card

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EFFECTIVE DATE:

2024-09-01

“Valid photo ID mu

Carry this with you at all times!

From Canada & USA:

Consider keeping copies in many places
You will be asked for your policy number when seeking care
Note your expiry dates

dents!

Coverage is only available to current students!

EXPIRY DATE

2024-10-31

Plan basics

Covers UNEXPECTED illnesses or injuries

Can be used worldwide except for your home country

Is supported 24/7 by a multilingual Assistance Team

Your StudyInsured health insurance covers:

Medical care at hospitals, clinics, and online

Emergency dental care

Paramedical services Psychiatric, psychological care Emergency Prescription drugs Emergency transportation and Repatriation

Your StudyInsured health insurance does NOT cover:

Unstable pre-existing conditions
Ongoing care for chronic conditions
Routine prescription medications
Elective tests or third-party requests

Support & Services studyinsured™

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Assistance available 24/7

Available 24/7 in multiple languages
Answers your questions about coverage, guidance with the Canadian health care system, help with locating medical providers, assistance with claim submissions, etc.

1.866.883.9787

GETTING CARE BEFORE YOU RECEIVE YOUR WALLET CARD

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assistance

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Call StudyInsured Assistance to open your case
Keep copies of all documents, especially any invoices and payment receipts
When you receive your wallet card, call StudyInsured Assistance and provide your updated information
Submit your claim online

1.866.883.9787

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Your student insurance website

Are you a student? Register now and access your Student Portal! Click here

Download policy wordings, claim forms, and summary of benefits (in multiple languages) Plan Details Your Insurance Documents Policy Wording d

Summary of Benefits d

Access the member portal to submit claims Choose your language

View

Simple guides and other resources
Link to buy insurance for family, friends, super visas, etc.

www.studyinsured.com/northerncollege

GETTING CARE AFTER YOU RECEIVE YOUR WALLET CARD

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Your student insurance website

NEED TO SEE A DOCTOR? CLICK HERE

Home

Explore Canada Plan studyinsured™

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Student insurance website: Seeing a doctor online

See a doctor online for:

Urinary Tract Infection Upset Stomach Sinus Infection Rash/Hives/ Allergies Cold/Flu

Video chat with a doctor on your phone, tablet or computer for these issues and more.

Fast - Easy - No travel or waiting rooms - Prescriptions available

www.studyinsured.com/northerncollege

Cough/Sore Throat Earache

Click Sign Up/Login to register
See a doctor online for minor illnesses
Secure video connection
Prescriptions available
Cost-free for StudyInsured students

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Student insurance website: Doctor/clinic search tool

Call the provider to check if you need an

appointment and/or confirmation of

coverage.

Bring confirmation of coverage, photo ID,

and your insurance wallet card to your

appointment.

www.studyinsured.com/northerncollege

To get confirmation of coverage,call

Studyinsured Assistance.

Enter your policy number
Click Search
View listings on the map
Listings with Direct Pay: Yes are locations where you do not need to pay out of your own pocket

IMPORTANT NOTE!

StudyInsured Assistance must be notified of serious illness or injury ASAP to a max of 48 hours!

If not, eligible benefits may only be paid at 80%.

1.866.883.9787

Submitting a claim: required information

Policy Number
Email address
Phone number
Date(s) of Service
Reason for medical appointment

If an injury, how and where did it happen?

Recommended course of treatment
Invoices, payment receipts, referrals, prescription receipts
Method of payment

Electronic transfer → need bank info
Cheque → need postal address
Wire transfer → need bank info

Questions? Call 1.866.883.9787 for guidance!

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Step 1 - Register for the member portal

Are you a student? Register now and access your Student Portal! Click here

Products - Submit a Claim

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Home

plore Canada Plan

Visit www.studyinsured.com/northerncollege
Click on the banner
Click REGISTER and complete form

Email address

student@gmail.com

Password Resister for your student.

count today!

To complete registration you will need your:

Your Last Name

Your StudyInsured Policy Number

Forpot ema?

Your Last Name
Your Date of Birth

Questions? Call 1.866.883.9787 for guidance!

Resources -

uidance!

Contact - studyinsured™

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Home Submit a Claim Claims My Contact My Plan - Policy Forms & Key Contact

Sign

Step 2 -Submit your claim online

Welcome to the homepage of your dedicated Studylnsured™ Student Portal!

After registering…

Claims History

View your processed claims.

Log into the student portal
Click Get Started in the block that says Submit a claim
Complete the required information

Questions? Call 1.866.883.9787 for guidance!

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Home Submit a Claim Claims My Contact My Plan - Policy Forms & Key Contact Sign

Step 3 -Check the status of your claim at any time.

Ready to make a claim? Upload your

claim information here.

Claims that you have previously View your processed claims.

submitted are viewable here.

Log into the student portal
Click VIEW CLAIMS STATUS in the block that says Claims Status
View the Explanation of Benefits and follow the necessary instructions

Questions? Call 1.866.883.9787 for guidance!

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Making a claim: Submitting your claim

STUDENT INSURANCE WEBSITE

Submit your completed claim and attach your supporting documents

www.studyinsured.com/northerncollege

EMAIL

Put the details of your claim in the body of the email and attach all supporting documents

studentclaims@studyinsured.com studyinsured™

Northern

COLLEGE

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Family Enrolment Website

Home

Explore Canada Plan

Plan Details

Your Insurance Documents

Policy Wording +

Products -

Eligibility:

Parent, Spouse, Dependent

Summary of Benefits d

Claim Form J

Summary of Benefits

Choose your language

View

<65 years of age
Living at the same address as the student
The application coverage period is within the Northen College student’s start and end dates

www.studyinsured.com/northerncollegefamily

Submit a Claim Resources - Contact -

Student Portal English | Français studyinsured™

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Family Enrolment Website

Step 2

Step 3

To apply you will need:

APPLICANT INFORMATION

Northern College student’s StudyInsured policy number
Applicant’s personal information (ex: full name, birthdate, address in Canada, email)
Credit Card

NOTE: You will not be able to apply for family coverage until you receive your confirmation email with your policy number

www.studyinsured.com/northerncollegefamily

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Step 1

Get Quote

First Name

Last Name

Date of Birth

Name of School

What is mental health?

Includes our emotions, feelings of connection to others, our thoughts and feelings, and being able to manage life’s highs and lows.

Exists in EVERYONE
Another marker for determining overall health
Can affect how we engage with the world and other people in it

Positive Mental Health

When you experience positive mental health, you…

Enjoy relationships with others
Realize your full potential
Cope with the stresses of life
Work productively
Make meaningful contributions to their communities
Have better physical health and personal habits

Signs of Poor Mental Health

Eating or sleeping too much or too little
Pulling away from people and usual activities
Having low or no energy
Feeling numb or like nothing matters
Having unexplained aches and pains
Feeling helpless or hopeless
Smoking, drinking, or using drugs more than usual
Feeling unusually confused, forgetful, on edge, angry, upset, worried, etc.
Yelling or fighting with family and friends
Experiencing severe mood swings that cause problems in relationships
Having persistent thoughts and memories you can’t get out of your head
Hearing voices or believing things that are not true
Thinking of harming yourself or others
Inability to perform daily tasks like completing school assignments or getting to class on time
What else?

Poor Mental Health is Common

people experience depression or anxiety .

By age 40, about 50% of the population will have or have had a mental illness.

From addiction to dementia to schizophrenia, almost 1 billion people worldwide suffer from a mental health disorder.

WHAT IS THE STAY HEALTHY AT SCHOOL PROGRAM?

CONFIDENTIAL, VOLUNTARY, AND ACCESSIBLE Consists of psychological counselling and academic life services

24/7 via phone, instant message, or video call
Cost-free for all students enrolled with the program
Offers support to address issues, personal or school-related, that may interfere with enjoyment of life

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SHAS Pillar #1: Confidentiality

Records are completely confidential
No one outside SHAS knows a member used the program
No identifying phone messages without the member’s permission
Counselling records owned by the service provider, not your school
Counsellors bound by professional code of ethics

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SHAS Pillar #2: Voluntary Participation

SHAS is voluntary -no one can force a student to seek counselling
Only individuals who seek counselling may call SHAS and make appointments
SHAS will not accept third party appointments

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SHAS Pillar #3: Accessibility

Multilingual, 24/7 clinical intake environment
85% of calls answered within 30 seconds by Master’s level clinician
In-App calling and texting
Urgent requests: Immediate support at time of call by clinician
Non-urgent/routine requests: In-person referral within 1 business day, and appointment within 2 business days

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Counsellor Qualifications and Service Model

Minimum master’s degree in social work, psychology and related counselling fields
Minimum 5 years of post-graduate experience
Good standing with relevant professional regulatory body
Solution-focused counselling approach

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Counselling Model and Modality

Number of sessions determined by counsellor assessment, based on nature and severity of issue (avg. 3-4 sessions per case)
Early community referral for longterm/specialized issues with interim support during waiting period
Choice of counselling, as per individual
request: Phone | Instant Message | Email exchange | Video Chat

ACADEMIC LIFE SERVICES

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Legal Consultation

Referral and research to local resources Examples include:
■ Landlord and tenant disputes
■ Immigration
■ Impaired driving
■ Criminal charges

studyinsured™

Financial Consultation

Referral and research to local resources including on-campus financial counselling
Examples include:
■ Budgeting
■ Consumer protection
■ Credit card education
■ Home buyer education

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Life Coaching Consultation

2-3 month phone program with certified life coach qualified through the National Board for Health and Wellness Coaching (NBHWC) and the International Coaching Federation (ICF) Coaching
Overcome perceived obstacles, set concrete goals, and realize your potential

Examples include:

■ Unsure about life direction
■ Improving career trajectory

studyinsured™

Wellness Coaching

Free check-up: integration of lifestyle or one-on-one coaching via email, phone and/or video conferencing

Examples include:

Weight management
Fitness
Stress management
Smoking cessation.

IMPORTANT NOTES

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What is available with the SHAS

Compassionate and professional understanding of a myriad of mental health issues (crisis management, anxiety, relationship stress)
Practical tools for resilience and advice for overcoming mental health setbacks
Referrals to community/online resources for long-term support

studyinsured™

What is not available with the SHAS

Diagnosis of mental illness
Access to prescriptions/pharmacology
Ongoing care

STAY HEALTHY AT SCHOOL PROGRAM ONLINE AND MOBILE ACCESS

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24/7 Phone

1.833.646.1524

In-the-moment support
Schedule appointments
100+ languages

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Homepage Living Balancing Heaith | international

Online

NEWS FOR YOU

ca.helpwhereyouare.com

Explore the impact of pets on your life and how the presence of a pet car Schedule an Appointment O Titles IM Chat Name Email Service ·

Schedule

9 Appointmen

· Tides & Core Content

: rms.workplaceoptions.com/anonymouschat/D509C30F-7FB2-431F-8646-8CBD8F945634/6e614e3f-bd5a-49b6-a233-94283774cac9/00000000-0000-0000…

Real Messaging Service

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Company code: SHAS

CHAT WITH US

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Step: 1/4

Online

Your Details

Hi, Please provide the details below to proceed.

Personal Details

First Name*

Last Name*

ca.helpwhereyouare.com

Hi, there

Welcome to our scheduler! Through this

feature you will be able to schedule an

appointment with one of our specialists.

Please proceed to the next steps.

Cancel Proceed Select Country code, Mobile Number*

Select

Email*

Select

Back

Step: 2/4

Language*

English - United States x

Time Zone*

Step: 3/4

Pick Date & Time

· Available Dates till Wed Apr 03 2024

· (UTC-05:00) Eastern Time (US & Canada)

Company code: SHAS

Adoption

Anger Management

Anxiety and Panic Disorders

Attention Deficit Disorder (ADD/ADHD) |

Burnout

Child/Adolescent Concerns

Back March ~ 2024

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Back Today: March 5

Fri Sat

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Create a better you.

iConnectYou App: SHAS at Your Fingertips

Forgot password ler Website

Comprehensive, easy to access content and features

Don’t have an account?

ANDROID APP ON

Google play

Information: availability of eligible SHAS services

Tip sheets: searchable, relevant articles about today’s issues
Inbox: instantly receive SHAS messages and newsletters

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Using the App

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